Many issues can be resolved by reviewing resource tutorials in the LMS

ISSUE	POSSIBLE SOLUTION
Browser Issues	Absorb LMS is best supported by MS Edge or Google Chrome browsers.
Visibility  I can’t see the video, course document upload or information.	Many times, there is a gray Collapse Details button you need to choose to get to the next step.
Microsoft Error at Login When I attempt to login to LMS, I keep getting redirected to a Microsoft page requesting a verification code.	You are using the wrong log in link. There are 2 different links. The link you will use will depend on whether you are a SCCMHA internal staff OR If you provide services on behalf of SCCMHA. Please refer to the explanation of log in links above.
Tablet – Phone Device Issues	For optimal LMS performance, CEU encourages completion of training on a PC. CEU can’t troubleshoot issues when using mobile devices.
Quiz Failed – Can’t Retake	After 3 failed attempts at the quiz, you must complete the entire training again.
Stuck – Can’t Move Forward	Refresh your browser.

LMS Navigation Training Available:

SCCMHA CEU continues to offer new learner navigation sessions: in-person or virtually to help you become familiar with the LMS functions as a learner and/or as a manager.

Please use the LMS catalog to search: New Learner Navigation Training or Manager/Admin Experience LMS Navigation